About The Course

This qualification represents the roles of community service professionals engaged in delivering, managing, and coordinating person-centered services for individuals, groups, and communities.

At this level, workers possess specialised skills in community services, operating independently within their scope of practice while following broad guidance from senior management. They assist individuals in making positive life changes to enhance personal and social well-being and may also oversee other staff and volunteers. Additionally, responsibilities may include case management and program coordination.

To obtain this qualification, candidates must complete a minimum of 160 hours of work as outlined in the Assessment Requirements of the competency units.

To apply for the Diploma of Community Services at Montford International College, applicants must meet the following requirements:

• Be at least 18 years of age.
• Have completed Year 11 or equivalent.
• Complete an online application form.
• Have an IELTS Academic overall score of 6.0, or a PTE Academic overall score of 47 (for PTE tests taken on or after 07/08/2025). Test results must be no more than 2 years old.
• English language competence can also be demonstrated through documented evidence of any of the following:
  • The student has successfully completed a foundation course in Australia.
  • The student has successfully completed at least 6 months of a Certificate IV level course at an Australian RTO.
  • The student has been educated in an English-speaking country for at least 5 years.
  • Successful completion of an LLND (Language, Literacy, Numeracy and Digital) test.
• Participate in activities to assess suitability for the course and student needs, as required.

*Note: Other English language tests such as PTE and TOEFL may be accepted, provided the results are equivalent to an IELTS 6.0. Montford International College offers the VET English Placement Test for prospective international students from Assessment level 1 and 2 countries. The test evaluates intermediate-level writing, grammar and reading skills. These assessments are free of charge and must be taken prior to commencing your studies. Your authorised Montford International College Education Agent will oversee the testing process. Please be aware that test results cannot be used as official evidence of language proficiency.

Course-Specific Entry Requirements:

None

Additionally, a pre-enrolment assessment will be conducted to evaluate the applicant’s current skills, LLND abilities, vocational experience, course expectations, and any support needs.

The learner must also provide prior to commencement of Work Placement allocation for the following:

• Provide a satisfactory National Police Clearance / Australian Federal Police Clearance Certificate (AFP) / NCC.
• Provide a Working with Children Check.

This qualification is delivered through Classroom Blended Learning, combining classroom sessions, self-study, work placements, and assessments, both at home and in a simulated workplace environment.

The Delivery site includes

Building AB Ground Floor 61 Riggall Street, Broadmeadows VIC 3047

Upon completing this course, students may choose to further their studies with

• CHC62015 Advanced Diploma of Community Sector Management
• CHC82015 Graduate Certificate in Client Assessment and Case Management Or other similar or equivalent qualifications as above

Job roles and titles differ across various industries. With this qualification, you may be suited for positions such as:

• Community Services Worker
• Community Care Manager
• Coordinator of Volunteer Work
• Team Leader
• Program Coordinator
• Care Team Leader
• Family Services Coordinator
• Support Facilitator (Community Services)

After a student’s enrolment application is accepted, they will receive a Letter of Offer, a Written Agreement, and a Tax Invoice for any outstanding fees. It is important for students to carefully review all of the provided materials, as they contain essential details regarding the course.

Once the signed acceptance of the offer and the written agreement are returned, a Confirmation of Enrolment (CoE) letter will be issued.

The first day of each course will include an Orientation and Induction session. This will provide valuable information on topics such as the campus facilities, living in Australia, how to access available support services, and strategies for succeeding in the course, including maintaining satisfactory academic progress.

Please ensure that you also refer to the Montford International College Student Handbook, as this course outline should be read alongside it.

Tuition fees, material fees and other course-related charges, together with the circumstances in which fees are refundable, are set out in our Fee Charges and Refund Policy. Fees are confirmed in your Letter of Offer and Written Agreement before you accept a place.

Fee Charges and Refund Policy  |  All forms and policies  |  Ask us about fees

The following facilities, equipment, and resources will be used to deliver and assess this qualification:

• Training rooms equipped with desks, chairs, and whiteboards
• Internet facility
• Learning and assessment materials as specified in this TAS.

Assessment will be conducted using a variety of methods, such as projects, role-plays, case studies, and short-answer questions.

The assessment conditions will simulate a real workplace environment.

Assessment tasks will:

• Reflect tasks commonly performed in the workplace.
• Be completed within industry-standard timeframes as determined by the assessors for each task.
• Be evaluated based on criteria that align with the quality of work expected in the industry.
• Meet relevant industry safety standards.
• Involve the use of authentic workplace documentation.
• Require collaboration with others as part of a team.
• Require students to plan and manage competing work tasks.
• Involve using standard workplace equipment, including computers and software.
• Ensure students account for workplace constraints like time and budget limitations.

Students may apply for recognition of their existing qualifications, skills, knowledge, and experience (credit transfer or recognition of prior learning). Awarding course credit may impact course fees and the duration of the course.

This process is detailed in the Montford International College Course Credit Policy and Procedures.